Good sales pitch, bad actual use—maybe I'll need help again
So here’s the deal, the whole sales process was slick and easy enough to get through the sign-up and payment. They made it sound like once I was onboarded, everything would fall into place which honestly was the main thing keeping me interested. But honestly once I started trying to use the software, nothing really worked for me the way I needed it to. The dialer glitched during calls, and it was annoying because I thought the training would cover this stuff—but that was not very helpful for any of the issues I ran into. I’m left wondering if I’ll need to call support again and again just to get basic stuff to run right? This kind of makes me hesitant because if I have questions next time, will the help actually make a difference? So I’m not sure if I will stick with it or try something else after all.