Good responsiveness with occasional delays, still okay overall
I generally felt the training team was quite responsive though there were a couple of instances when my emails or calls weren't answered immediately. It wasn’t like total silence but some delay definitely made me feel a bit hesitant about reaching out again quickly. Sometimes I had to remind them about the query I raised, which took some repeating and that made the flow feel less smooth. On the flip side, when they did reply, the information and help provided were quite detailed and useful. I think the people on the support side really want to be helpful but just get caught up sometimes with volume or processes which slows down responsiveness. Despite this back-and-forth, I managed to get through the training pretty well. Onboarding involved both learning calls and self-study with the software, which allowed me to go at my own pace. So the overall experience was good, though I feel they could improve by being more consistently prompt.