4 out of 54 of 5Verified customerSales and pre-purchase
good responsiveness, took a bit of effort
Overall, I felt the people were responsive which was a big plus, but getting all the questions answered took some effort and a couple of follow-ups. For example, I wanted to be clear about the exact use of the dialer in connection with the database feature, so I had to reach out multiple times to get a full picture. The clarity around automatic updates and their impact wasn’t fully clear initially, either, so I asked support to explain that properly. The sign-up and invoicing process worked fine once I understood the steps. The support was patient, though I thought a little more upfront information would save time. So responsiveness was good, but the onus was on me to keep pushing for details before feeling fully confident.