Good responsiveness, so onboarding worked well enough
Throughout the onboarding and training, I found the response from the staff quite practical and on time. Whenever I had questions about the software features or the dialer, they replied promptly by phone, which made the process less frustrating. The training sessions covered the key workflows efficiently and helped me understand the database integration fairly well. However, I did notice that sometimes the follow-up on technical issues was a bit slow, which caused minor delays but nothing too disruptive. On the whole, the support was engaged enough that I felt guided through setup successfully. Automatic updates were running smoothly, so I didn’t have to worry about software glitches afterward. Signing up and paying the fees was straightforward too, with invoices arriving as expected. I’d say the onboarding worked well because of the decent responsiveness, even if it wasn’t perfect all the time.