Good responsiveness on calls but onboarding pacing felt slow
My experience with the training and onboarding was quite mixed. On the positive side, the people I contacted through telephonic support were generally helpful and responsive, especially when I needed clarity on the dialer's setup and database integration. They answered promptly and kept a friendly tone, which made communication smoother. However, the onboarding process itself was slower than I expected. The steps were laid out clearly in the training materials, but it felt like the pacing could have been faster, as I spent more time waiting for updates or further instructions than I would have liked. The software was mostly stable, but a couple of automatic updates during training seemed to slow down the process temporarily. I also noticed that while invoicing and payment systems were clear and worked fine, I had to repeat some queries to support that felt basic, which added a little delay. I appreciate the effort and quality of support, but the balance between clear guidance and swift onboarding wasn't always there. Overall, I'd say the responsiveness of the support team went well, but the onboarding timing could be improved.