Good responsiveness during onboarding, wished for more hands-on examples

Good responsiveness during onboarding, wished for more hands-on examples

I really appreciated how quickly the team responded whenever I had questions during the onboarding process. They were patient and clear in explaining the software usage and getting me acquainted with the dialer and database. It felt like support was just a call away whenever I needed help. That said, I did feel somewhat that training could have included more practical, hands-on examples tailored to my specific workflow. The sessions were informative but a bit too general at times. I was glad that updates and sign-up procedures were handled smoothly because those details can often be tricky. Overall, a positive experience but a bit more concreteness in training would have boosted my confidence further.