Good responsiveness but sometimes the follow-up could improve

Good responsiveness but sometimes the follow-up could improve

During the pre-purchase discussions, the team was quite helpful and answered my questions promptly. The initial onboarding processes demonstrated that the software generally behaves as expected day to day, with the dialer working smoothly in my regular workflow. That said, occasional follow-ups from the support team were delayed, which made some issues linger longer than I’d like. Payments and invoicing were transparent, adding to a professional experience, but the balance between prompt assistance and occasional quiet periods was noticeable. Still, I generally felt that their communication was warm and kept me engaged throughout the process, even if it wasn’t perfect.