Good responsiveness but sometimes slow follow-up
The people involved in training and onboarding were generally quite responsive when I reached out for help, which made the learning process easier. They could patiently explain how to use the dialer and database features, which helped me get past initial hurdles. However, I did notice some delays in their replies on a few occasions, which made me hesitate before reaching out the next time. The support team did provide clear guidance on payment and invoicing processes, but the back-and-forth took longer than I expected. The training content felt relevant and the team members were warm in their communication, so I felt supported overall. Balancing good responsiveness with quicker turnaround times on follow-ups would enhance this experience further. It was a positive process but with room for improvement in how fast responses came after initial contact.