Good responsiveness but onboarding could be faster
I started using the WFHI training and onboarding services expecting some back and forth communication to iron out kinks, and that’s exactly how it went. The people I contacted were fairly responsive, replying to my calls and messages within a reasonable timeframe. At first, signing up seemed easy, with clear instructions and straightforward invoicing. Training sessions were scheduled promptly and covered the intended material. However, during onboarding, there were moments when follow-up was slower than I hoped. For example, some clarifications about using the calling tools took multiple calls to resolve. The database feature setup needed additional support which was available but not immediate. On the plus side, automatic software updates worked quietly in the background, so I didn’t have to worry about manual patching or version mismatches. Telephonic support eventually resolved my questions effectively, even if the wait was longer than expected at points. So overall, responsiveness was good from WFHI’s side but the pace of onboarding could have been a little quicker to make my transition smoother.