Good responsiveness but missed some onboarding basics
I found the WFHI training and onboarding to be overall responsive in terms of people answering questions and providing assistance promptly. The telephonic support was helpful when I got stuck during the initial software set-up, and they walked me through the database configuration. However, there were moments when I felt the training sessions skimmed over some essential features or glossed quickly through troubleshooting advice. While I did get help eventually, having more comprehensive initial guidance would have saved me time. On the other hand, the software updates were automatic, which was nice because I didn’t have to do anything manually. The invoicing and payment process was straightforward and the sign-up steps worked without major issues. In conclusion, while the responsiveness was good and the software generally did the job expected of it, I felt the training content missed including a few critical details that could improve first-time users’ understanding. So it was a mixed experience, not bad but not perfect either.