Good responsiveness but missed a bit more clarity
My experience with the sales team before purchasing was generally positive. They responded to my queries fairly quickly and seemed eager to help, which definitely made the sign-up process easier. However, sometimes the answers felt a bit vague or incomplete, requiring me to ask follow-up questions. I was hoping for more detailed explanations upfront, especially regarding the database features and calling tools, which would have helped me make a better-informed decision. On the positive side, the invoicing and payment explanations were clear from the start, which reduced any anxieties in that area. So while I appreciate their accessibility and prompt replies, a little more thoroughness in information sharing would have made the whole experience that much better. It did the job but left me wishing they’d just included a more comprehensive overview.