Good responsiveness but lacked detailed product info
I’ve gone through quite a few pre-purchase discussions with the sales team, and while the responsiveness was respectable, I found the experience a bit lacking in some areas. The people on the other end were quick to reply to my queries, often within hours, and they seemed genuinely willing to address any concerns I put forward. That level of communication was appreciated after dealing with suppliers who simply vanish. However, what I found missing was detailed product knowledge during the conversations. There were times I had to ask follow-up questions about specific features, like the dialer integration and database management, because initial explanations were quite surface level. It felt like they assumed familiarity rather than thoroughly explaining those elements. This made me somewhat cautious about fully understanding what I was committing to before signing up. The invoicing process was smooth enough, which is a relief, but I wish the sales interactions had been a little more in-depth and less rushed. Overall, responsiveness was good, but the depth of info wasn’t quite up to what I expected.