Good responsiveness, but initial delay was a bit frustrating
Going into this, I expected the WFHI sales team to be quick in responding because I’ve dealt with other software providers who pride themselves on rapid pre-purchase support. In comparison, the team was attentive once I connected but there was a noticeable lag after my first inquiry. Eventually, they clearly explained the payment process and helped walk me through the initial setup, which was appreciated. The invoicing was straightforward and professional, and signing up went smoothly once I got hold of the right person. There was a small glitch with accessing the dialer which added some waiting time, but the priority assistance line sorted it out with a follow-up call next day. So while responsiveness improved markedly after the initial contact, that early pause caught me off guard. Still, the experience overall has left me optimistic about using the database features to maximize my remote workflows, and I’m willing to put the slight early lag down to a busy period.