Good responsiveness balanced by some communication delays
I found the sales team's responsiveness to be quite a mixed bag. On one hand, they were prompt in answering straightforward queries about the product features and provided clear information on training schedules. However, when I asked more detailed questions related to integration possibilities and customisations, the response took longer than expected, and sometimes I felt a bit lost in back-and-forth messages. The onboarding flow was explained reasonably well, but at moments the communication seemed fragmented. Overall, I appreciated the helpfulness but wish the consistency was better. The pre-purchase support did give me a fair view of what to expect, yet I think a more streamlined communication channel would have improved the experience substantially.