Good responsiveness balanced against occasional delay
Reflecting back after using WFHI's training and onboarding for a couple of months, I can say the overall experience was quite positive. The training modules were clearly structured, and the trainers were responsive to most queries I raised during the sessions. Telephonic support contacted during onboarding generally answered quickly, which helped a lot in resolving doubts about the database integration into my workflow. That said, there were moments when responses to more technical questions came with a delay, which required some patience on my part. The onboarding flow itself was comprehensive, guiding me through the use of calling tools and dialers incrementally, but at times I wished for quicker clarifications. Despite these small delays, the automatic updates kept the platform smooth and made getting used to new features easier. Overall, I would say the support and training strikes a fine balance between helpful and occasionally slow, making the whole process manageable but with room for slight improvement in responsiveness.