Good responses but felt like something was missing
When I first contacted the sales team, the responses I got were generally helpful and fairly quick, which was encouraging. They guided me through what I needed to sign up and explained the invoicing and payment process clearly enough. However, the explanation of the software's features themselves left me wanting a bit more detail, especially regarding the dialer and how the automatic updates would affect my workflow. I expected a more thorough overview before purchase, but the information was sometimes scattered or assumed prior knowledge. The telephonic support after purchase was responsive, though occasionally I found waiting times a little longer than I'd prefer. I guess what I came away with is that the communication handled the basics well, but missed the mark on providing a complete picture upfront. It felt like some parts needed a stronger focus and better clarity. So while the responsiveness was there and support worked decently, I think what was really missing was a more comprehensive and clearly organized explanation of all features early in the process.