Good Responses but a Bit Lengthy at Times
So, the overall responsiveness was really good, I'll say that straight away. The team was quick to respond to my questions both before purchase and during the onboarding, which showed they care about the customer experience. Sometimes, though, the explanations went on for a bit longer than I expected, which made me lose focus a little. Despite that, I appreciated how patient and detailed the people were about the process including the sign-up, payment, and setting up the calling tools. I also liked that the invoicing was clear—no hidden stuff there. On the other hand, while telephonic support was very helpful whenever I needed it, sometimes I had to wait longer than I wanted, mostly because of timing mismatches with their support hours. Ultimately, the quick responses outweighed the minor delays because I felt supported throughout. So it has its small flaws, but the good definitely stands out more for me than the bad side of the experience.