Good responses, bad waiting times
The sales team initially responded to my queries fairly quickly, which gave me some confidence about their services. They explained the product features clearly and were polite on the phone. However, after the initial conversation, following up for clarifications became difficult. Sometimes my emails went unanswered for days. Also, during pre-purchase discussions, I found the information provided to be a bit inconsistent at times, which was confusing. Payment and invoicing were handled smoothly, with no delays or errors, which was definitely good. The overall communication lacked consistency, though, which caused me to hesitate before finalizing anything. When I called customer support during evaluation, the waiting times were quite long and frustrating. While their tone was professional, the lack of immediate responsiveness was disappointing. So on one side, staff were helpful and informative, but on the other, their timing and follow-through could have been much better. I won’t say the experience was bad entirely, but it was quite mixed given the ups and downs I encountered throughout the sales and pre-purchase process.