Good response par thoda slow communication bhi tha
Main toh expect karti thi ki support team bahut quickly reply karegi jaise doosre software wale karte hain, par yahaan thoda better bhi tha aur thoda disappointing bhi. Jab maine unko call kiya toh turant telephonic support available tha, aur representatives ne meri baat dhyan se suni. Questions jo main pooch rahi thi, unka jawaab detein waqt clarity thi, aur instructions simple thi. Lekin, baar-baar follow-up mein delay aata tha jo mere liye thoda frustrating tha kyunki maine expect kiya tha ki ek hi call mein saari baatein ho jayengi. Invoicing aur payment clarification ke liye bhi support team generally help karti rahi par kabhi kabhi waiting time zyada ho jata tha. Trainings ke dauran bhi agar koi doubt tha toh support ka response acha tha aur overall feeling thi ki woh log help karna chahte hain. Matlab, efficient support tha par us tempo se thoda slow bhi, jahan meri expectations thi. Agar ye thoda tez hota toh main definitely zyada impressed hoti, par abhi bhi clarity aur timely responses milte rahe, jo mujhe kaafi acha laga.