Good response on calls was the highlight
Before purchasing, I had several questions about the software and how the features worked for remote workflows. I reached out to the people in sales to get these clarified, and they were fairly quick to respond which I appreciated. They answered my queries politely and with clear information, which helped me decide to proceed with the sign-up. However, after purchasing, the pace of communication slowed noticeably and I sometimes felt like I was waiting for days to get a response on concerns related to billing or software updates. While the initial responsiveness was impressive, I wish the same dedication carried through the entire process, especially during onboarding and subsequent support calls. Still, the calling tools and initial setup itself seemed well designed, so I can’t say all was bad. I just expected a bit more consistency in communication throughout the experience.