good response occasionally but often slow or unhelpful
I've been trying to get used to the software but the responsiveness of the support staff has left me a bit unsure. Sometimes when I called, they were attentive and actually helped me understand the billing and dialer features better, which was good. However, there were a few instances where my queries took a long time to get answered or I was passed around from one person to another. This made the whole process pretty frustrating. I feel like the onboarding could have been smoother if the team was consistently responsive. Sign-up and payment were easy enough but when things didn't work as I expected, waiting for help slowed me down. The automatic updates did keep the software current which I appreciate and the training content was decent, though I wished there was more real-time assistance. Overall, it's a mixed bag because the good support moments shine but the inconsistent responsiveness makes it hard to fully rely on the service. Maybe with more consistency, my experience would improve.