Good response at one point, but general experience was mixed
What I initially expected was a smooth and quick pre-purchase experience, maybe some detailed demos and lots of proactive communication. At one particular moment, when I raised a concern about compatibility, the team responded really fast and resolved my questions in an efficient manner, which I appreciated a lot. However, beyond that moment, their responsiveness was quite inconsistent and sometimes I felt like I was waiting too long for answers on other important queries. The invoicing process itself was pretty straightforward, as I expected. Still, the overall feeling was a bit of a mix because some parts of the sales team seemed really into helping, while others seemed less attentive. I thought I would get a more seamless onboarding overview right from the start, but it took quite some time and back-and-forth emails before I felt somewhat confident. So setting what I expected against what I got, I'd say it was a blend of positives and negatives. The experience was mostly okay but left me wanting a little more proactive engagement throughout the process.