Good process but missing clearer instructions at steps
As I moved through the sales and pre-purchase steps, I noticed the sign-up was straightforward enough with clear invoices sent promptly after each transaction which felt reassuring. The training began with a general overview which made sense initially, but when I reached the deeper modules on the dialer and database integration, the material wasn’t as logically sequenced as I expected. There were some gaps where I had to jump back to previous lessons to understand the current topic. The onboarding flow could benefit from a smoother progression that anticipates these needs. I also found some parts of the payment and invoicing explanations a little rushed and lacking in examples, so I was left wondering about a few details. Overall, it was fine but I was expecting a more stepwise, guided approach for new customers to hold their hand better through the process.