Good process but missing a faster initial response
I was pretty excited to get started because their software and training seemed comprehensive, and honestly, the sign-up process was easy enough. However, it did feel like there was a bit of repetition in explaining the same details multiple times to different representatives. Waiting between some steps randomly dragged on longer than I expected, which kind of held me back from moving through the onboarding smoothly. It wasn't like anyone was unhelpful, rather, it just felt redundant and a little slow at some points. They did a great job answering all my questions, but maybe consolidating the communication would be better. I keep thinking back to that bit where I had to repeat my requirements when moving from sales to support—that was the one thing I'd want fixed because it made the whole experience loop a bit more than necessary. Overall, I'm satisfied, but if the initial wait times and repeated clarifications could be tightened up, it would make the sales and onboarding process so much more streamlined. That's the one thing missing for me.