Good pre-purchase help but could be clearer next time
My experience with sales and the pre-purchase process at WFHI was generally positive. The sales team was polite and answered most of my questions, which helped me understand the software features and training options fairly well. What I liked was that they didn’t pressure me to rush and allowed me to explore the database and calling tool details in depth. However, I do have a small reservation about the clarity around payment terms. While the invoicing itself was straightforward, some aspects of pricing and auto-renewal were not explained as clearly as I would have liked. Because of this, I think I might need to reach out for assistance again when renewing or upgrading services. But overall, the process left me feeling confident about moving forward with WFHI, despite that little hiccup.