2 out of 52 of 5Verified purchaseSupport and communication
Good point: support picked up fast, bad point: order of steps missed
The support team was prompt once I reached out, which was the good part. They handled my calls with patience and answered the queries I had. However, I thought the communication in guiding me through what to do next was a bit off. The instructions didn't always follow a logical order, making the process feel more complicated than necessary. Some steps seemed to jump ahead before I finished the earlier ones, causing me to go back and forth. I appreciate that follow-up calls clarified outstanding issues but structuring the help in a more stepwise fashion could improve the overall experience. Still, having priority assistance helped me feel less stranded even if the roadmap felt somewhat mixed up in parts.