Good payment terms but confusing steps internally

Good payment terms but confusing steps internally

I found the payment part straightforward and transparent, which was definitely a positive side. However, the process leading up to that was rather confusing. The sequence of steps for signing up and setting up the calling tools felt out of order. For example, I had to figure out some software configurations before even fully completing the onboarding, which should ideally come later. The dialer setup instructions seemed to jump ahead before I had received proper training or database integration was completed. This made it frustrating because I often struggled to understand what was expected at each phase. So while the billing system worked well enough, the overall flow did not feel intuitive or well planned for a smooth start.