Good patience with support, but finding info was a hassle
So, when I got started with the WFHI software, I was hoping that finding what I needed—be it training or support—would be straightforward. The telephonic support people were really patient and tried to help me out, which I appreciated because sometimes those calls can get frustrating. But here’s the thing: the documentation and the onboarding info were not easy to navigate at all. I kept running into the same questions during training that the database’s search feature didn’t help much with. It’s like the software has the tools, but finding the right guide or instructions for my specific setup took far longer than expected. That slowed down my use of the dialer and the automatic updates felt like they sometimes added new elements that weren’t well explained beforehand. Also, the sign-up and invoicing process was the one part that went smoothly, no complaints there. So on one hand, support was really good, but on the other hand, locating key information wrestled with a lot of back-and-forth and delays.