Good patience needed: lengthy waiting and redundant talk
Before I even started using the software, I had to go through quite a few rounds of discussions with the sales team, which felt a bit repetitive. Each time I expected a quick resolution, but I ended up waiting longer than expected to get clear details. On the other hand, the explanations given were fairly detailed and gave me a decent understanding of what to expect. The waiting was what really got to me, because it felt like the process wasn’t as efficient as it could be, and I was stuck in the middle of phone calls and repeated questions. They did make an effort to clarify my concerns, which I appreciated. But overall, the sales and pre-purchase experience was less than ideal for someone who values quick and straightforward communication. While the sales reps were knowledgeable, the process involved too many repeated steps and delays, which was frustrating. So, good info but slow and drawn out interaction definitely made me feel like it was a mixed experience.