Good parts but setup took too long
Reflecting on my experience, there were definitely some good things alongside frustrating delays when getting started with the software. On the positive side, the invoicing and payment processes were straightforward, and the training materials were well organized once I eventually accessed them. However, what really stands out now is how long it took to get operational due to repeated issues with the dialer and database features. I found the telephonic support polite but often slow to respond or not as helpful as I needed. It felt like I was caught in a loop of waiting for answers while urgently needing to proceed with my remote workflow. Automatic updates did eventually make some improvements, but the initial lag meant losing valuable time. Overall, this combination of solid features overshadowed by delays in communication and setup was disappointing. In hindsight, while the software could serve its purpose, the pace at which I was able to get going left me feeling quite frustrated.