Good overall support though a bit ongoing upkeep required
I’m quite happy with the support provided during and after the setup of the remote work software. Most of the initial configuration felt like a one-off job, with clear guidance on setting up the calling tools and database. From my perspective, once I passed the onboarding stage I was able to handle most operations independently. That said, the telephonic support isn’t just a one-time thing; there have been ongoing interactions when automatic updates introduced changes requiring adjustments in workflow. While I appreciate how proactive the support team is, I also noticed that the learning curve isn’t completely eliminated even beyond onboarding. This was slightly unexpected because I tend to believe that comprehensive setup means minimal ongoing assistance. In any case, the support remains accessible and understanding, but it’s worth noting that you’ll likely deal with support calls or queries more than once. This ongoing element is a minor drawback for me, but overall the communication and assistance quality remains solid and helpful.