4 out of 54 of 5Verified purchaseSupport and communication
Good overall support, might not suit everyone
My experience with WFHI's telephonic support was mostly positive, and by the end I felt reasonably confident using their software. The staff was patient and answered queries clearly, which helped me overcome early doubts about some workflow features. However, the wait times on the phone could be a bit lengthy at times, and if you’re someone who needs rapid turnaround, this might feel frustrating. The training sessions prepared me fairly well but don’t expect instant expert mastery without some persistence. If you are comfortable with a bit of trial and error and some waiting in support queues, this setup should suit you well. On balance, it did build my confidence but not without some minor reservations.