Good overall support, but some labels thode unclear the
So I wanted to talk about the support and communication because for me it made a real difference how I felt about the product. The telephonic assistance was usually quick and they were pretty patient in answering my questions. But I kept wondering about some of the wording and labels within the software. Like sometimes the buttons or headings weren’t the clearest to me, and it took a couple of tries to really understand what they would do exactly. At first, I felt a bit lost, but then I realized the support team was always there to clarify things. It’s kind of funny because I ended up circling back to the same point over and over till I was sure. Maybe the labels can be fine-tuned so people new to the software don’t have to call in as much, but in the end, the outcome was good. I could find my way around and the communication was clear enough to get me confident in using the calling tools and database features. So, it worked out well with just a little room for improvement on wording.