Good overall onboarding experience, just a bit slow at times
I found the training and onboarding process quite efficient. The materials provided were clear and covered all necessary aspects of using the software effectively. When I had questions during the process, the responsiveness of the staff was generally good, though at times there was a slight delay in their replies. The onboarding steps were systematic, helping me set up the calling tools and the dialer without much hassle. The database feature integration was explained well, and the automatic updates seemed timely and hadn't interrupted my workflow so far. Payment and invoicing were straightforward, and the system sent reminders on time, which helped me keep track. One reservation I have is that the initial setup could be slightly clearer regarding how the updates affect my existing data. Overall, I would recommend this training and onboarding to colleagues, albeit advising them to allow a bit of extra time for responses from support during busy periods.