Good overall, minor hiccups in searching for help
My experience with WFHI’s platform has generally been positive. The software itself is quite functional, and getting started through the onboarding and training was easy to follow. I found the way the database integrates with the calling tools to be very useful for managing workflows efficiently. Finding help when I needed it was mostly straightforward; the support documentation is quite detailed and calls to the support team were professional and timely. However, there were a couple of times when searching for specific information on certain features was a bit tedious and took longer than I expected, which caused slight frustration. The automatic updates seemed to work well without disrupting my usage. Billing, invoicing, and payments went smoothly, which I appreciated since it meant no extra hassle on my part. In summary, the platform is good and support is accessible, but there’s some room to streamline the documentation for faster problem-solving when searching for answers independently.