Good overall, just needs some polishing
I found WFHI training and onboarding good on the whole, though it wasn’t perfect every single day. Especially beyond the initial setup, I noticed things would sometimes lag a bit in terms of how the dialer functioned throughout the week. The software’s database is definitely a strong point and made managing client info easier, but certain labels could be clearer which slowed me down now and then. The training sessions were helpful in theory, but daily use highlighted some gaps that weren’t fully addressed during onboarding. Automatic updates do roll in regularly, which is nice because bugs get sorted out without me lifting a finger. The sign-up and payment process went smoothly which made a good impression from the start. Telephonic support was accessible but I wished they’d be a bit quicker sometimes. In a nutshell, it’s a solid product that works fairly well for what it is, but there’s definitely room to iron out minor workflow hiccups. Still, I’m sticking with it for the time being because overall it does what I need and saves me time, just with slight annoyances that I hope improve.