Using the support services alongside the software was an interesting experience. While the team was

Using the support services alongside the software was an interesting experience. While the team was

Using the support services alongside the software was an interesting experience. While the team was approachable and ready to help, I found myself having to spend quite some time independently working through the database and dialer setup before reaching out for assistance. The explanations were thorough once you got hold of the right person, but there was definitely a learning curve on my end to understand what questions to ask. That said, the telephonic support was consistent in helping me resolve issues when I did reach out, which was reassuring. The automatic updates keep the software current without much intervention and the sign-up process was relatively seamless with clear invoices issued promptly. My main reservation is that a little more guided onboarding or more intuitive documentation would have made the whole experience smoother and saved me a good amount of trial and error. Still, the helpful communication throughout lent a positive spin to an otherwise self-driven process.