Good overall feel, but a bit clunky at times
After using the WFHI software for a few weeks, I can say it mostly works well day to day. The calling tools and dialer function without many glitches, and I appreciate the automatic updates keeping things current. Setting up was straightforward enough, with the billing and payment process clear enough as well. However, I found the support calls a little slow at times, with some waiting needed before speaking to someone, which felt a bit frustrating when I just wanted quick answers. Also, the database management isn’t as intuitive as I expected, leading to extra effort on my side to figure things out. Still, these are minor issues compared to the benefits I get using the software and training to run remote workflows more efficiently. The onboarding training covers essentials but could be a little more practical for day-to-day use. Overall, I’m satisfied but not without some reservations.