Good overall but you could reduce repeated steps
I felt the telephonic support was quite helpful overall, but I want to be upfront about the repetition involved. When I contacted your team, I had to explain my issue multiple times to different agents, which was a bit frustrating. Sometimes I was placed on hold longer than I expected as well. The software itself, especially the dialer and database features, worked well and the automatic updates kept everything running smoothly without extra fuss. I found the onboarding flow logically structured and the sign-up and invoicing processes were mostly clear, so no complaints there. However, the experience would have been improved if your support team streamlined communication to minimize the need to repeat information. I understand that priority assistance is available, but waiting for callbacks sometimes added unnecessary delays. Overall, you provide a solid service, and while support was effective, the repetition and occasional waiting held back a completely seamless experience.