Good overall, but still thinking if it really beats my old tool
I recently switched to the WFHI platform after using another remote workflow tool for a couple of years. Over the past weeks, I’ve tried to get a feel for how this compares in managing daily calls and updating the client database. The setup felt more streamlined at first, especially with the automatic updates that meant I didn’t have to manually check for new versions. However, I’m still a bit uncertain if it fully surpasses what I was used to. The calling tools are intuitive enough, and I like how the database ties into the dialer, but I do find the onboarding instructions sometimes assume you are already familiar with remote software workflows, which wasn’t entirely my case. Payment and invoicing went smoothly, which was a relief compared to my previous experiences that had more delays and confusion. Support has been okay, responding in a reasonable timeframe, although I felt they could clarify some features better during my training. On the whole, WFHI offers a solid package, but I’m still weighing whether its slightly faster updates and integrated features justify switching completely from my old software. It might depend on how much training and patience you’re willing to invest.