Good overall, but some waiting and repeats
My experience with WFHI’s support was decent but nothing exceptional. The people on the phone were generally helpful and answered my questions clearly. However, I noticed that sometimes I had to explain the same problem more than once when transferred between different agents, which was a bit frustrating. Also, there were moments when wait times stretched longer than I expected, especially during peak hours. On the positive side, once the issue was understood, the team resolved requests reliably and the software itself has been stable with automatic updates rolling out quietly, so I didn’t need to call too often. The invoicing and payment process was clear and didn’t require extra follow-ups. Overall, I’d say the support experience was fine but left some room to improve in reducing wait times and repetitive explanations.