Good overall, but small gaps were unexpected
My overall impression is positive because the software and onboarding matched most of what I had expected before purchasing. The sign-up process was straightforward and the invoicing came promptly, so there was no confusion there. The training helped me understand the calling tools and database features, but it did not cover some finer points I assumed would be included. This made me go back and look up a few things by myself, which was a small inconvenience. The automatic updates functioned well and improved usability over time. The telephonic support was responsive but didn’t fully replace the need for self-guided learning. Because these minor gaps made me spend extra time figuring things out, I rate it four instead of five. Still, the software itself is solid and mostly lives up to the expectations I had before starting.