Good overall but setup guidance was limited
The process of purchasing and signing up for WFHI software was generally smooth, but I found that a lot of the configuration and workflow setup had to be figured out on my own. The documentation covered basic steps, and the training helped to some extent, but when it came to tailoring the calling tools and database features to my actual work hours, I wished there was more hands-on support. Billing and payment were straightforward, and invoicing was clear, but I was left to work out some of the technical setup myself, which was a small obstacle. I do appreciate the automatic updates and the availability of telephonic support when I needed it, although those services felt more reactive than proactive. Overall, I’d say this product is solid, but adding more guided onboarding would make it much better.