Good overall but set-up could be faster
Signing up and getting started with the software was overall positive, though the setup phase did take longer than I had hoped. Initially, the invoicing and payment process was straightforward and well handled, which gave me confidence. The onboarding training covered the use of the dialer and database in a logical sequence, making it easier to follow. That said, from sign-up to fully functional use of the calling tools, it took a few days longer than expected, mainly due to waiting for scheduled training sessions and some delays in telephonic support responses. Updates to the software were pushed automatically without interruption, which was convenient. Despite the extended ramp-up time, once everything was in place, the experience was smooth and effective. So, I’d say the process is solid but could benefit from a quicker initial setup phase to get going sooner.