Good overall, but order of steps could be better
I’ve done a number of onboarding sessions in the past, so when I started WFHI’s training, I had some expectations. The training itself was solid, and the content was clear—no complaints there. However, the sequence of steps felt off at times, making it harder than necessary to follow along. For example, I found that the dialer introduction came too early before I had properly grasped the database management, which would have made more sense if done in the other order. Also, some of the technical terms appeared before adequate explanation was given, meaning I had to backtrack at times to understand properly. The use of telephonic support helped clear things up, which was good because the material didn’t always feel logically arranged. I appreciate that the training was thorough and covered all important aspects like automatic updates and daily workflow integration, but the pacing could have been more reasonable for someone trying to absorb everything quickly. I'd say the training does its job but could improve by putting the components in a more natural flow so no step feels out of place. It’s a bit tiring to explain this because it’s something I’ve noticed on other platforms, but I think their order hampers learning slightly despite good content overall. Still, I’m glad I stuck it through since the software is useful once you get past the initial confusion.