Good overall, but missing some pre-sale info
The experience with WFHI's pre-purchase software was quite good overall. I was used to other remote workflow tools that had complex dialers and database features, but here the interface was clearer and easier to navigate. Onboarding and training felt more structured than what I had tried before. However, I did notice that the sales and pre-purchase communication lacked some detailed explanations about ongoing subscription management and billing cycle specifics. This was a small but significant missing piece because I had to figure out some aspects during usage rather than beforehand. While the signing up, invoicing, and payment process was generally straightforward and automated with instant generating of invoices, I would have preferred more upfront clarity. The dialer function performed steadily during my daily workflow, and automatic updates rarely disrupted my routine, which was an improvement compared to prior tools. Overall, I think the software is a good fit but would benefit from a bit more transparency in the sales communication phase to match the rest of the experience.