Good overall but had a hiccup

Good overall but had a hiccup

I was pretty satisfied with the training and onboarding process. It covered the basics and most of the advanced stuff well, giving a clear idea of how to navigate the software. When something went wrong, like a slip-up in one of the live calls during the dialer setup, the support team responded quickly which helped. I appreciated that the trainers handled the situation calmly and offered straightforward guidance, which made things easier for me. The instructions to rejoin the session and continue from where we left off were clear, so I wasn't left hanging. My only reservation is that the training could have included a bit more troubleshooting tips upfront, which would have reduced the surprise moments. Overall, though, the onboarding felt comprehensive despite that small bump.