Good overall but could use more upfront clarity
Before I signed up for WFHI software and training, I had a fairly clear picture of what to expect based on their website and initial conversations. The onboarding process was generally smooth and the training modules were well structured. The software met most of my expectations, especially the dialer and calling tools which seemed quite practical for my needs. I appreciated how the database feature integrated into the workflow, making contact management simpler. Still, I felt like there was some info missing on the sales side before purchase, particularly around invoicing and payment process details. It would have been helpful to get a more thorough explanation of how invoicing is generated and how payment schedules are arranged, since that created minor confusion initially. Also, the automatic updates promise was there but I wasn’t fully sure how often these would take place or how much disruption might occur during such updates. The telephonic support was friendly and helpful overall, though sometimes a little delay on call backs made me pause. I’m mostly happy with the product and service, just think a bit more upfront transparency could improve the buying experience.