Good overall, but a few things missing if I needed help again
My experience with WFHI’s pre-purchase and sales support was positive overall. The training materials gave me a solid introduction to the software and its main features, including the dialer and database management. I appreciated having a clear onboarding flow as well, which helped me get started smoothly. However, I noticed there wasn’t as much emphasis on follow-up assistance or proactive telephonic support after I had set everything up. While I could always reach out if I needed help with updates or billing, I felt that a little more regular check-in from the support team would make a difference. The invoicing and payment process was logically structured and transparent. Going forward, I’m confident I could manage most tasks independently, but I expect that if I encounter unexpected issues, I might require targeted support. Overall, it’s a well-rounded experience, but I would prefer a bit more ongoing guidance beyond the initial sales and purchase phases to feel fully supported.