Good overall, but a bit lacking in ongoing clarity
After using the software daily for a few weeks, I noticed it was quite reliable and mostly behaved as expected, which I appreciate since consistency matters in daily work. However, one thing I felt was missing is continuous guidance or tips beyond the initial onboarding. While the training was thorough at the start, there wasn’t much follow-up or updates on new features through the day-to-day usage. It almost felt like once you get past the signup and first walkthrough, the system expects you to know everything yourself. The dialer and calling tools worked well without glitches, and the database feature supported my tasks smoothly. The automatic updates seem to happen quietly in the background, which is good, but occasionally left me wondering if anything new was added or changed. I also found the telephonic support helpful but had to call multiple times for clarifications on billing and payment. In summary, the software itself is solid, but ongoing user communication could be improved to help users feel more supported after initial training.